Refund policy

SAVERO RETURNS, DEFECTS & REFUNDS POLICY

Last Updated: 9 August 2026

SAVERO follows a defect-focused return policy because our products are carefully curated and inspected before dispatch.

This policy applies subject to applicable Indian consumer-protection laws.

Nothing in this policy is intended to exclude, restrict or waive any mandatory legal right available to a consumer.

1. When We Accept a Return

A return may be accepted where the product is:

defective;
damaged before or during delivery;
materially different from the product ordered;
materially different from its advertised description;
missing a material component advertised as included; or
otherwise eligible for return or remedy under applicable law.

2. Change of Mind

SAVERO does not ordinarily accept returns merely because:

you changed your mind;
you no longer want the product;
you do not like the colour after receiving it;
you found another product you prefer;
the product does not match personal expectations despite matching its description; or
you ordered the wrong product/variant.

This does not affect any mandatory rights available to consumers under applicable law.

3. What Is Not Normally a Defect

The following may not constitute a manufacturing defect where they are within reasonable manufacturing or material characteristics:

minor variations in colour;
minor texture variations;
minor stitching variations;
minor differences between screen colour and actual colour;
natural/material characteristics;
ordinary wear and tear;
damage caused by misuse;
damage caused by improper storage or care;
damage caused by unauthorised repair or alteration; or
damage caused after delivery through customer use.

4. How to Report a Defect

Please contact SAVERO as soon as reasonably possible after discovering the issue.

Provide:

order number;
customer's name;
contact number;
photographs of the product;
photographs/videos clearly showing the defect;
photographs of packaging where relevant; and
a description of what went wrong.

We may request additional information where reasonably necessary.

5. Verification

SAVERO may review photographs, videos and other information and, where appropriate, arrange physical inspection or return of the product.

A return request does not automatically mean that a defect has been accepted.

We will assess whether the issue is consistent with a genuine defect, transit damage, incorrect product or another qualifying reason.

6. Return Conditions

Where a return is approved, the product should generally be returned:

in the condition received, except where reasonable use was necessary to identify the defect;
with original packaging where reasonably available;
with accessories originally supplied;
without unauthorised modifications or repairs; and
with the order/invoice details.

SAVERO may refuse a return where inspection reasonably establishes that the reported issue was caused by misuse, alteration, accidental damage, normal wear and tear or another non-qualifying cause, subject to applicable law.

7. Replacement

Where a defect is established and the same product is available, SAVERO may offer a replacement.

Replacement is subject to availability.

8. Refund

Where replacement is not reasonably available or a refund is otherwise appropriate, SAVERO may process a refund in accordance with applicable law and the circumstances of the case.

Refunds will normally be processed through the original payment method or another legally permissible method.

9. Refund Processing Time

Once a refund is approved, SAVERO will initiate it within the applicable processing period.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

10. Shipping Costs for Approved Defect Returns

Where SAVERO confirms that a product qualifies for a defect-related return, SAVERO will handle applicable return shipping in accordance with the resolution provided and applicable law.

11. Non-Delivery / Wrong Product

If you receive the wrong product or an order is materially incomplete, contact us promptly.

We will investigate and provide an appropriate resolution.

12. Fraudulent or Abusive Claims

SAVERO reserves the right to investigate repeated, suspicious or potentially fraudulent return claims.

Nothing in this provision limits legitimate consumer rights.

13. Statutory Consumer Rights

This policy does not limit rights available to consumers under applicable Indian law.

Where applicable law provides a consumer with a remedy for defective, deficient, spurious or materially misrepresented goods, such rights will continue to apply.